Culturally Sensitive Nursing Care

1. Question 1
   • Use the client's first name to appear friendly
   • Introduce yourself by name and role
   • Begin asking health-history questions immediately
   • Address only the person who appears to be the decision-maker
2. Question 2
   • By a nickname selected by the nurse
   • By first name only
   • By title and last name
   • By the family member's preferred name
3. Question 3
   • The client's visitor schedule
   • The client's preferred form of address
   • The family's preferred communication style
   • The nurse's preferred form of address
4. Question 4
   • Ignore the visitors and address only the client
   • Respectfully acknowledge the family members and visitors
   • Ask the visitors to answer the client's questions
   • Ask all visitors to leave before speaking
5. Question 5
   • Immediately beside the client's face
   • Across the room
   • Close enough to touch the client
   • At least an arm's length away
6. Question 6
   • The client's clothing brand and hairstyle
   • Eye contact, space orientation, and touch
   • Only whether the client is smiling
   • Only the client's facial expression
7. Question 7
   • Nonverbal behavior is unrelated to culture
   • Nonverbal behavior always reveals the client's diagnosis
   • Clients generally cannot communicate verbally
   • Cultural expectations can influence eye contact, space, and touch
8. Question 8
   • Confined wheelchair user
   • Wheelchair patient
   • Wheelchair-bound person
   • Person who uses a wheelchair
9. Question 9
   • Ask another client from the same region to explain it
   • Pretend to understand the practice
   • Ask the client respectful questions and seek clarification
   • Reject the practice because it is unfamiliar
10. Question 10
    • Avoiding any discussion of beliefs
    • Applying the same communication approach to every client
    • Promising to approve every requested practice
    • Assuring the client that cultural concerns will be considered in care
11. Question 11
    • Use written English without checking comprehension
    • Determine whether a medical interpreter is required
    • Ask a young family member to translate
    • Speak louder and more slowly
12. Question 12
    • Another client who speaks both languages
    • A minor family member
    • A bilingual visitor
    • A trained medical interpreter
13. Question 13
    • Only emergency departments can use interpreters
    • Health care facilities are mandated to provide qualified medical interpreters
    • Clients must always provide their own interpreters
    • Facilities may provide interpreters only for written communication
14. Question 14
    • More communication errors
    • Longer hospital stays
    • Less need to verify understanding
    • Improved client satisfaction
15. Question 15
    • The client may withhold information or the family member may alter it
    • Professional interpreters only translate written information
    • Family members are never allowed in a health care setting
    • Family members always lack concern for the client
16. Question 16
    • Give the interpreter a list of answers to use
    • Avoid explaining the purpose of the conversation
    • Ask the interpreter to make decisions for the client
    • Meet briefly with the interpreter beforehand to provide background
17. Question 17
    • Toward the computer
    • Toward the client
    • Toward the family member
    • Toward the interpreter
18. Question 18
    • Speak only to the interpreter
    • Use third-person statements about the client
    • Use long explanations so fewer translations are needed
    • Speak in the first person using "I"
19. Question 19
    • Please describe your concern.
    • What questions do you have?
    • Are you feeling under the weather today?
    • What brings you in today?
20. Question 20
    • Use abbreviations to shorten the conversation
    • Ask the interpreter to summarize the entire interview
    • Ask several questions in one long statement
    • Ask one question at a time
21. Question 21
    • Ask a family member to confirm understanding
    • Ask the interpreter whether the client understood
    • Ask the client to repeat the instructions and explanations
    • Assume understanding if the client nods
22. Question 22
    • The nurse's estimate of the client's intelligence
    • The interpreter's name in the progress note
    • The family member's translation ability
    • The interpreter's personal opinions
23. Question 23
    • Ask the client to communicate only with gestures
    • Use a family member of the opposite gender
    • Avoid interpreting the sensitive topic
    • Select an interpreter of the same gender as the client
24. Question 24
    • Tell the client which cultural practice is correct
    • State honestly what is not understood and ask respectful questions
    • Assume the client's beliefs based on nationality
    • Avoid the topic to prevent discomfort
25. Question 25
    • Cultural stereotyping
    • Avoidance of all cultural discussion
    • Immediate disapproval
    • Nonjudgmental curiosity
26. Question 26
    • The nurse's ability to change the client's beliefs
    • The family's approval of the nurse's opinion
    • The nurse's agreement with the practice
    • The client's rights and respectful treatment
27. Question 27
    • Whenever it replaces all clinical communication
    • Only when every family member agrees
    • Only when the nurse personally prefers it
    • When it is not unsafe for the client or others
28. Question 28
    • Search for a stereotype about the client's culture
    • Tell the client that unfamiliar practices are inappropriate
    • Refuse without discussion
    • Ask the client to explain the meaning and expectations of the practice
29. Question 29
    • Respect requires treating the client fairly even when the nurse disagrees
    • Respect requires adopting the client's beliefs
    • Respect means avoiding all questions about beliefs
    • Respect means ignoring safety concerns
30. Question 30
    • Conclude that unfamiliar means unsafe
    • Gather clarification before making assumptions
    • Tell the client that culture cannot affect care
    • Promise that the request will be granted

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